Total Wireless Activation Instructions

You absolutely, positively, MUST follow these instructions EXACTLY!

READ the ENTIRE page!

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These instructions are for Total Wireless activation.

If you have trouble activating with Total Wireless we recommend utilizing the "chat" link below. Chat seems to work better than calling most of the time.

    iPhone Activation:

    Important Info Regarding iPhone 4 and iPhone 4s:
    The iPhone 4 and 4s that use Verizon towers are CDMA 3G only phones and do not use a SIM card. If you attempt to use a SIM card with these phones they will not work. In the past Total Wireless would require a "network access code" in order to register and activate 3G only phones, but they are not longer required. Total Wireless will register the phone electronically during the activation process. If for some reason you need a network access code just let us know and we will get you one.

    Important Info Regarding Serial Numbers:
    Total Wireless needs an IMEI/MEID to activate your phone. The MEID/IMEI for iPhones can be found on the “Hello” screen by tapping the blue (i) icon, or from the home screen go to SETTINGS/GENERAL/ABOUT/MEID. DO NOT use the MEID from the sticker on the back of the phone. 

    There is a very good chance you will speak with someone that may not understand what you need. Here are some common things they will tell you that are NOT TRUE.

    • Your phone is still active on Verizon. This is not true. The phone LOOKS like a Verizon phone to them until they try to activate the phone. 
    • Your phone needs a SIM card slot. Not true. This is a 3G CDMA phone it does NOT need, or require a SIM card. 
    • The “Serial Number” is not valid. They will ask you for a “Serial Number” or MEID number. The number will ALWAYS start with “A10000” for an iPhone 4. The MEID may be different for an iPhone 4s. The Serial Number/IMEI/MEID are all the same thing.

    For Android Phones the MEID/Serial Number can be found in the settings of the phone.Most of the time the MEID/IMEI number can be found in Settings/About/Status. The MEID can also be found underneath the battery on Android phones with removable batteries. 

    Note: The number one reason we see for activation issues is providing Total Wireless with the wrong IMEI/MEID number. Make sure you use the correct number.

    ***IMPORTANT***

    Total Wireless will ask you where the phone is from or what carrier it was with previously, these are Verizon phones.

    Total Wireless customer "support" is not the greatest.  They will often tell you that the phone will not work or it is not compatible.  We have found that something in their "system" has changed and since the iPhone 4 has a letter A in the MEID they tend to get rejected frequently.  If you run into this problem just demand to speak with a "Senior Supervisor".  Apparently everyone there is a "supervisor" so you must ask for a Senior Supervisor as they are the only ones that can manually override the entry of the MEID in the system.  

     Helpful Tips When You Have Activation Issues:

    We recommend using the Chat feature first, then the website, and as a last resort calling!  

    Helpful Links:

    Total Wireless Customer Service Chat (Often works better than calling. Chat only works from a computer.)

    Total Wireless Shop 

    Total Wireless Phone Support- 1-866-663-3633 (dial 1 for English, 4 for Tech Support, Press 5 for Technical Support)

    • Follow the number prompts EXACTLY when calling

    If you follow these instructions and continue to have issues PLEASE do not hesitate to reach out to us. We WILL get you activated. E-mail us at support@upwardmobile.org and we will get right back with you.