MetroPCS Activation Instructions

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VERY IMPORTANT: The phone you receive may have originally been on any of the big four carriers including Sprint, Verizon, AT&T, or T-Mobile. Despite what carrier the phone was originally on it has been “Unlocked” by the carrier for use on GSM networks. When you go to activate your phone on your carrier tell them you have a “GSM Unlocked” phone. The prior carrier is irrelevant. 

Notes about MetroPCS: When you get a new phone for MetroPCS they make you purchase a new SIM card from them. If you attempt to use your old SIM card it could possibly work but you might have issues so a new SIM card is recommended. 

Very often when you go to the Metro PCS store they will try a test SIM card in your phone. Often this does not work or show coverage and they will try and tell you that the phone will not work. THEY MUST activate a new SIM card with your phone number, and advance the phone past the initial setup screens before the phone will receive coverage. 

MetroPCS Customer Service #- 1-888-863-8768

If you have any issues with MetroPCS we would love to help you troubleshoot. Do not hesitate to reach out to us at support@upwardmobile.org

You absolutely, positively, MUST follow these instructions EXACTLY!

There are separate instructions for the iPhone 4/4s5/5c/5s, and Android phones. Scroll down to find your phone and instructions.

READ the ENTIRE page!

Internet and Picture Messaging: When using an "Unlocked" phone often the "APN" settings will need programmed. We recommend having your carrier program these settings but you can also program them yourself it is not difficult. CLICK HERE for MetroPCS APN settings and instructions.

iPhone 4s/5/5c/5s- The SIM card slot on the iPhone 4s/5/5c/5s is located ON THE SIDE OF THE PHONE. It is a little hole, and if you stick a small paperclip or pointy object in the hole and push the SIM tray will pop out.

The Serial Number/IMEI can be found on the “Hello” screen by tapping the blue (i) icon, or from the home screen go to SETTINGS/GENERAL/ABOUT/IMEI. DO NOT use the IMEI from the sticker on the back of the phone.

Android Phones- The Serial Number can be found in the settings of the phone. Most of the time the MEID/IMEI number can be found in Settings/About/Status. The SIM card is located underneath the battery or on the side of the phone most of the time. PLEASE BE CAREFUL as on some phones the SIM card has a “spring” mechanism where you push the SIM card in to make it pop back out. Be careful not to damage the SIM card tray.